Enterprise Technical Support

Our help desk operates on ITIL-aligned processes:
  • Ticket Triage:Impact/urgency classification
  • Knowledge Management:Solution database with AI suggestions
  • Escalation Paths:Vendor coordination for third-party systems
Support Tools Integration:
  • ServiceNow, Jira Service Management
  • Remote support via BeyondTrust
Asset management with Lansweeper Case Study: Global Help Desk Consolidation Situation: 42 disparate ticketing systems across 19 countries. Standardization:
  • ServiceNow CSM implementation
  • AI-powered categorization (Accuracy: 94%)
  • Multilingual chatbot handling 38% Tier 1 queries
Efficiency Gains: 65% faster ticket resolution $2.1M annual cost savings

Pay As You Go Hourly Support

$7 / hour
  • Windows/Mac OS errors (Blue screens, app crashes)
  • Printer/scanner setup and connectivity
  • Email configuration (Outlook, Gmail, IMAP)
  • Microsoft Office/Google Workspace support
  • Basic antivirus installation and scans
  • WiFi connectivity issues
  • Basic router troubleshooting
Order Now

Daily Tech Support Package

$42 / day | 8 hours block
  • Batch software updates and patches
  • Disk cleanup and optimization
  • Backup verification
  • On-site or remote staff training (1-2 hours)
  • New employee device setup (2-3 workstations)
  • Basic switch configuration
  • WiFi signal testing and optimization
Order Now

Weekly Managed Support

$140 / week | 20 hour
  • Uptime monitoring for critical systems
  • Alert response for server/network issues
  • Unlimited support tickets
  • 4-hour response SLA for priority issues
  • Automated patch management
  • Weekly system health checks
Order Now